Writing Complains

I do receive tons of complains from time to time. Somehow I do not know if this complain is for the sake of giving good feedback or just shooting us down?

Here’s an example.

Can you move the boxtisements to the bottom of the page. They are frustrating. Also most of the events don\\\’t mention the language (malay/english). Can you please make this a mandatory field?

Can you prevent Ads regarding \\\”dating\\\” and \\\”looking for love\\\” on this website?

Well we do have tons of things to be corrected but the way this writer wrote this email is just so inappropriate. Somehow he wrote the email as though its only for his own benefits. I’m not trying to mock anybody here but if you wish to write please do it properly and with respect.

1) Introduce yourself.
2) Speak rationally rather than using your emotions.

“Can you move the boxtisements to the bottom of the page. They are frustrating”

Do at least explain to us why it shouldn’t be placed there.

3) “Can you move? Can ….” This is not your company nor your website, you don’t earn us a living but we do encourage your support. Sorry i just have to blurt that out. As much as we want your support, you cannot write to us as though you run this business.

Instead of using “Can” why not use words like “I would recommend …” and provide solutions.

Somehow I believe people need to be trained in this area. Most people I know from our surveys and feedback seems to just shoot their mouths out but never really go into the process of thinking on how to improve things.

I would suggest that you put yourself into our shoes first before you go bla bla bla, We really appreciate the comments thus far but please conduct yourself professionally.